/* ==========================================================================
   PF HelpDesk Support – Ticket Form – Stylesheet
   ========================================================================== */

@import url('https://fonts.googleapis.com/css2?family=DM+Sans:wght@400;500;600&family=DM+Serif+Display&display=swap');

/* ── Root tokens ──────────────────────────────────────────────────────────── */
:root {
    --pf-navy:      #0f2645;
    --pf-blue:      #1a56db;
    --pf-blue-lt:   #e8f0fe;
    --pf-green:     #0d9468;
    --pf-green-lt:  #dcfce7;
    --pf-red:       #dc2626;
    --pf-gray-50:   #f9fafb;
    --pf-gray-100:  #f3f4f6;
    --pf-gray-200:  #e5e7eb;
    --pf-gray-500:  #6b7280;
    --pf-gray-700:  #374151;
    --pf-gray-900:  #111827;
    --pf-radius:    10px;
    --pf-shadow:    0 4px 24px rgba(15,38,69,.10);
    --pf-shadow-lg: 0 8px 40px rgba(15,38,69,.14);
    --pf-font:      'DM Sans', system-ui, sans-serif;
    --pf-serif:     'DM Serif Display', Georgia, serif;
}

/* ── Wrapper ──────────────────────────────────────────────────────────────── */
.pf-ticket-wrap {
    font-family: var(--pf-font);
    color: var(--pf-gray-900);
    background: var(--pf-gray-50);
    min-height: 100vh;
}

/* ── Hero ─────────────────────────────────────────────────────────────────── */
.pf-hero {
    background: var(--pf-navy);
    background-image:
        radial-gradient(ellipse at 70% 50%, rgba(26,86,219,.35) 0%, transparent 60%),
        repeating-linear-gradient(
            45deg,
            transparent,
            transparent 40px,
            rgba(255,255,255,.015) 40px,
            rgba(255,255,255,.015) 80px
        );
    padding: 64px 0 56px;
    text-align: center;
    color: #fff;
}

.pf-hero--success {
    background-image:
        radial-gradient(ellipse at 70% 50%, rgba(13,148,104,.35) 0%, transparent 60%),
        repeating-linear-gradient(
            45deg,
            transparent,
            transparent 40px,
            rgba(255,255,255,.015) 40px,
            rgba(255,255,255,.015) 80px
        );
}

.pf-hero {
    position: relative;
}

.pf-account-bar {
    position: absolute;
    top: 20px;
    right: 24px;
    font-size: 13px;
    color: rgba(255,255,255,.80);
    display: flex;
    align-items: center;
    gap: 8px;
    z-index: 2;
}
.pf-account-bar .pf-account-link {
    color: #fff;
    text-decoration: none;
    font-weight: 600;
    padding: 5px 12px;
    border: 1px solid rgba(255,255,255,.35);
    border-radius: 20px;
    transition: background .15s ease;
}
.pf-account-bar .pf-account-link:hover {
    background: rgba(255,255,255,.12);
    color: #fff;
}
.pf-account-bar .pf-account-sep {
    color: rgba(255,255,255,.35);
}
.pf-account-bar .pf-account-user {
    color: rgba(255,255,255,.80);
}
@media (max-width: 767px) {
    .pf-account-bar {
        position: static;
        justify-content: center;
        margin-bottom: 16px;
    }
}

.pf-hero__badge {
    display: inline-block;
    background: rgba(255,255,255,.12);
    border: 1px solid rgba(255,255,255,.20);
    color: rgba(255,255,255,.85);
    font-size: 12px;
    font-weight: 600;
    letter-spacing: .08em;
    text-transform: uppercase;
    padding: 4px 14px;
    border-radius: 20px;
    margin-bottom: 18px;
}

.pf-hero__title {
    font-family: var(--pf-serif);
    font-size: clamp(28px, 5vw, 42px);
    font-weight: 400;
    color: #fff;
    margin: 0 0 12px;
    letter-spacing: -.01em;
}

.pf-hero__sub {
    font-size: 16px;
    color: rgba(255,255,255,.70);
    max-width: 520px;
    margin: 0 auto;
    line-height: 1.6;
}

.pf-hero__link {
    display: inline-block;
    margin-top: 18px;
    color: #fff;
    font-weight: 600;
    font-size: 14px;
    text-decoration: none;
    border-bottom: 1px solid rgba(255,255,255,.4);
    padding-bottom: 2px;
}
.pf-hero__link:hover {
    color: rgba(255,255,255,.85);
    border-color: rgba(255,255,255,.7);
}

/* ── Gate / choice cards (login vs register) ─────────────────────────────── */
.pf-gate-grid {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 24px;
    max-width: 720px;
    margin: 0 auto;
}
@media (max-width: 767px) {
    .pf-gate-grid { grid-template-columns: 1fr; }
}
.pf-gate-card {
    background: #fff;
    border: 1px solid var(--pf-gray-200);
    border-radius: var(--pf-radius);
    box-shadow: var(--pf-shadow);
    padding: 32px 28px;
    text-align: center;
}
.pf-gate-card h3 {
    font-family: var(--pf-serif);
    font-size: 22px;
    margin: 4px 0 10px;
}
.pf-gate-card p {
    color: var(--pf-gray-500);
    font-size: 14px;
    margin-bottom: 20px;
}

/* ── Status badges (tracking) ─────────────────────────────────────────────── */
.pf-status-badge {
    display: inline-block;
    padding: 3px 12px;
    border-radius: 20px;
    font-size: 12px;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: .03em;
}
.pf-status-new       { background: var(--pf-blue-lt);  color: var(--pf-blue); }
.pf-status-in_progress { background: #fef3c7; color: #92400e; }
.pf-status-resolved  { background: var(--pf-green-lt); color: var(--pf-green); }
.pf-status-closed    { background: var(--pf-gray-100); color: var(--pf-gray-500); }
.pf-status-pending    { background: var(--pf-gray-100); color: var(--pf-gray-500); }
.pf-status-approved   { background: var(--pf-green-lt); color: var(--pf-green); }
.pf-status-rejected   { background: #fee2e2; color: var(--pf-red); }

/* ── My Tickets list ──────────────────────────────────────────────────────── */
.pf-ticket-row {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: 16px 20px;
    border: 1px solid var(--pf-gray-200);
    border-radius: var(--pf-radius);
    margin-bottom: 12px;
    text-decoration: none;
    color: inherit;
    transition: box-shadow .15s ease;
}
.pf-ticket-row:hover {
    box-shadow: var(--pf-shadow);
    color: inherit;
}
.pf-ticket-row__ref { font-weight: 600; color: var(--pf-navy); }
.pf-ticket-row__subject { color: var(--pf-gray-700); font-size: 14px; }
.pf-ticket-row__meta { color: var(--pf-gray-500); font-size: 12px; }

/* ── Ticket detail / chatter ──────────────────────────────────────────────── */
.pf-detail-grid {
    display: grid;
    grid-template-columns: repeat(3, 1fr);
    gap: 16px;
    margin-bottom: 24px;
}
@media (max-width: 767px) {
    .pf-detail-grid { grid-template-columns: 1fr; }
}
.pf-detail-item {
    background: var(--pf-gray-50);
    border-radius: var(--pf-radius);
    padding: 14px 16px;
}
.pf-detail-item__label {
    font-size: 11px;
    text-transform: uppercase;
    letter-spacing: .05em;
    color: var(--pf-gray-500);
    margin-bottom: 4px;
}
.pf-detail-item__value { font-weight: 600; color: var(--pf-gray-900); }

/* ── Success icon ─────────────────────────────────────────────────────────── */
.pf-success-icon {
    width: 56px;
    height: 56px;
    background: rgba(255,255,255,.15);
    border: 2px solid rgba(255,255,255,.30);
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 22px;
    margin: 0 auto 20px;
    line-height: 1;
}

/* ── Form section ─────────────────────────────────────────────────────────── */
.pf-form-section {
    padding: 48px 0 72px;
}

.pf-card {
    background: #fff;
    border-radius: 16px;
    box-shadow: var(--pf-shadow-lg);
    padding: 40px 48px;
    max-width: 860px;
    margin: 0 auto;
    border: 1px solid var(--pf-gray-200);
}

.pf-card--success {
    max-width: 560px;
    text-align: center;
}

/* ── Section headers ──────────────────────────────────────────────────────── */
.pf-section-header {
    display: flex;
    align-items: center;
    gap: 10px;
    font-size: 13px;
    font-weight: 600;
    letter-spacing: .07em;
    text-transform: uppercase;
    color: var(--pf-blue);
    border-bottom: 2px solid var(--pf-blue-lt);
    padding-bottom: 10px;
    margin-bottom: 24px;
}

.pf-section-header--mt { margin-top: 36px; }
.pf-section-icon { font-size: 16px; }

/* ── Grid ─────────────────────────────────────────────────────────────────── */
.pf-grid { display: grid; gap: 20px; }
.pf-grid--2 { grid-template-columns: repeat(2, 1fr); }
@media (max-width: 640px) { .pf-grid--2 { grid-template-columns: 1fr; } }

/* ── Fields ───────────────────────────────────────────────────────────────── */
.pf-field {
    display: flex;
    flex-direction: column;
    gap: 6px;
}

.pf-field--full { margin-top: 4px; }

.pf-field label {
    font-size: 13px;
    font-weight: 600;
    color: var(--pf-gray-700);
    letter-spacing: .01em;
}

.pf-req { color: var(--pf-red); margin-left: 2px; }

.pf-field input,
.pf-field select,
.pf-field textarea {
    font-family: var(--pf-font);
    font-size: 14px;
    color: var(--pf-gray-900);
    background: var(--pf-gray-50);
    border: 1.5px solid var(--pf-gray-200);
    border-radius: var(--pf-radius);
    padding: 10px 14px;
    transition: border-color .18s, box-shadow .18s, background .18s;
    outline: none;
    width: 100%;
    box-sizing: border-box;
    appearance: none;
    -webkit-appearance: none;
}

.pf-field select {
    background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='8' viewBox='0 0 12 8'%3E%3Cpath d='M1 1l5 5 5-5' stroke='%236b7280' stroke-width='1.5' fill='none' stroke-linecap='round'/%3E%3C/svg%3E");
    background-repeat: no-repeat;
    background-position: right 14px center;
    padding-right: 36px;
}

.pf-field input:focus,
.pf-field select:focus,
.pf-field textarea:focus {
    border-color: var(--pf-blue);
    background: #fff;
    box-shadow: 0 0 0 3px rgba(26,86,219,.10);
}

.pf-field textarea { resize: vertical; min-height: 130px; line-height: 1.6; }

/* Locked fields: pre-filled from the person's account/registration
   details and not editable on this form. */
.pf-field input[readonly] {
    background: var(--pf-gray-100);
    color: var(--pf-gray-500);
    border-style: dashed;
    cursor: not-allowed;
}

.pf-field input[readonly]:focus {
    box-shadow: none;
    border-color: var(--pf-gray-200);
}

.pf-field__hint {
    margin: 0;
    font-size: 12px;
    color: var(--pf-gray-500);
}


/* ── Notice ───────────────────────────────────────────────────────────────── */
.pf-notice {
    display: flex;
    align-items: flex-start;
    gap: 12px;
    background: var(--pf-blue-lt);
    border: 1px solid rgba(26,86,219,.18);
    border-radius: var(--pf-radius);
    padding: 14px 18px;
    margin-top: 28px;
}

.pf-notice__icon { font-size: 18px; flex-shrink: 0; margin-top: 2px; }

.pf-notice p {
    font-size: 13px;
    color: var(--pf-navy);
    line-height: 1.6;
    margin: 0;
}

/* ── Submit ───────────────────────────────────────────────────────────────── */
.pf-submit-row {
    display: flex;
    justify-content: flex-end;
    margin-top: 32px;
}

.pf-btn-submit {
    display: inline-flex;
    align-items: center;
    gap: 10px;
    background: var(--pf-blue);
    color: #fff;
    font-family: var(--pf-font);
    font-size: 15px;
    font-weight: 600;
    padding: 13px 28px;
    border: none;
    border-radius: var(--pf-radius);
    cursor: pointer;
    transition: background .18s, transform .14s, box-shadow .18s;
    box-shadow: 0 2px 12px rgba(26,86,219,.30);
}

.pf-btn-submit:hover {
    background: #1448c0;
    transform: translateY(-1px);
    box-shadow: 0 4px 20px rgba(26,86,219,.38);
}

.pf-btn-submit:active { transform: translateY(0); }
.pf-btn-arrow { font-size: 18px; transition: transform .18s; }
.pf-btn-submit:hover .pf-btn-arrow { transform: translateX(4px); }

/* ── Success page ─────────────────────────────────────────────────────────── */
.pf-summary-table {
    width: 100%;
    border-collapse: collapse;
    text-align: left;
    margin: 24px 0;
    font-size: 14px;
}

.pf-summary-table tr { border-bottom: 1px solid var(--pf-gray-100); }
.pf-summary-table tr:last-child { border-bottom: none; }

.pf-summary-label {
    padding: 12px 0;
    color: var(--pf-gray-500);
    font-weight: 500;
    width: 45%;
}

.pf-summary-value {
    padding: 12px 0;
    font-weight: 600;
    color: var(--pf-gray-900);
}

.pf-badge { display: inline-block; padding: 3px 10px; border-radius: 20px; font-size: 12px; }
.pf-badge--open { background: var(--pf-green-lt); color: var(--pf-green); }

.pf-success-note {
    font-size: 13px;
    color: var(--pf-gray-500);
    line-height: 1.6;
    margin: 0 0 24px;
}

.pf-btn-outline {
    display: inline-block;
    font-family: var(--pf-font);
    font-size: 14px;
    font-weight: 600;
    color: var(--pf-blue);
    border: 1.5px solid var(--pf-blue);
    border-radius: var(--pf-radius);
    padding: 10px 24px;
    text-decoration: none;
    transition: background .18s, color .18s;
}

.pf-btn-outline:hover {
    background: var(--pf-blue);
    color: #fff;
    text-decoration: none;
}

/* ── Responsive ───────────────────────────────────────────────────────────── */
@media (max-width: 700px) {
    .pf-card { padding: 28px 20px; }
    .pf-submit-row { justify-content: stretch; }
    .pf-btn-submit { width: 100%; justify-content: center; }
}